Return & Refund Policy

We believe in transparency. Here's everything you need to know.

📋 Our Core Policy

❌ No Returns on Custom Orders

Because every Sucikarman piece is made exclusively for you — with your chosen color, embroidery design, and size — we are unable to accept returns for any reason other than damage. Custom manufacturing means no item sits in inventory; it is crafted fresh just for you.

We take enormous pride in the quality of every piece we create. Before dispatch, each item is hand-checked for craftsmanship, embroidery quality, and fabric integrity. We encourage all customers to carefully review the size guide and make selections thoughtfully.

Please note: Orders cannot be modified or cancelled once production begins (typically within 24 hours of confirmed payment).

✅ Damaged Item Returns

We are committed to delivering only the highest quality. In the rare event that your item arrives visibly damaged (torn fabric, broken stitching, wrong item sent, or significant embroidery defect), we will happily process a replacement or full refund.

What qualifies as a damage claim?

  • Physical damage to the fabric (tears, holes, stains from transit)
  • Embroidery defect (unraveled threads, significantly incorrect design)
  • Wrong item sent (different product, color, or size from order)
  • Item arrives not matching the confirmed order details

What does NOT qualify:

  • Change of mind or personal preference after ordering
  • Incorrect size selected by customer (please use our size guide before ordering)
  • Minor color variations due to screen display differences
  • Normal fabric texture characteristics

📸 How to Raise a Damage Claim

If your item arrives damaged, please follow these steps:

  1. Inspect on delivery — Check the item immediately upon receipt.
  2. Photograph the damage — Take clear photos of the damaged area and the packaging.
  3. Email us within 48 hours — Send your photos and order ID to support@sucikarman.com with subject: "Damage Claim — [Order ID]".
  4. Our team reviews — We will assess the claim within 2 business days and confirm eligibility.
  5. Resolution — Approved claims receive a replacement or full refund within 7 business days.
Important: Damage claims submitted after 48 hours of delivery cannot be processed. Please inspect your order promptly.

⏱ Processing Timeline

  • Order Processing: 1–2 business days after payment confirmation
  • Crafting & Embroidery: 4–6 business days
  • Dispatch: 1–2 business days
  • Delivery: 7–10 business days total from order date
  • Damage Claim Review: 2 business days
  • Refund/Replacement Processing: 7 business days post-approval

✉ Contact Support

For any questions about this policy, order concerns, or damage claims:

📧 Email: support@sucikarman.com

We respond to all emails within 1–2 business days. Please include your Order ID in all correspondence for faster resolution.